Job Description
Purpose of Job:
The Quality Manager leads the enterprise delivery quality framework and the organization’s BICSI certified training program. This role ensures consistent, measurable improvements in service quality across accounts by defining quality standards, conducting independent assessments, driving corrective actions, and enabling delivery teams through structured training and playbooks. Additionally, the position delivers BICSI installation courses and maintains compliance with BICSI credentialing requirements.
Primary Roles & Responsibilities:
Quality Management & Governance
+ Assist in the execution, enhancement, and governance of the organization’s overall quality management program
+ Establish, maintain, and continuously improve the delivery quality framework, including policies, templates, review checklists, and audit structures used across accounts.
+ Conduct independent quality assessments to identify risks across deliv...
The Quality Manager leads the enterprise delivery quality framework and the organization’s BICSI certified training program. This role ensures consistent, measurable improvements in service quality across accounts by defining quality standards, conducting independent assessments, driving corrective actions, and enabling delivery teams through structured training and playbooks. Additionally, the position delivers BICSI installation courses and maintains compliance with BICSI credentialing requirements.
Primary Roles & Responsibilities:
Quality Management & Governance
+ Assist in the execution, enhancement, and governance of the organization’s overall quality management program
+ Establish, maintain, and continuously improve the delivery quality framework, including policies, templates, review checklists, and audit structures used across accounts.
+ Conduct independent quality assessments to identify risks across deliv...