Quality Improvement

What you’ll do

The Quality Improvement is responsible for building and maintaining the operational requirements for Regional QI and Hybrid QA Leads to execute on their daily rhythms, manage the accountability systems for those daily rhythms, and be the primary point of contact for program reporting and communication. The Global QI is the key operational owner for Quality Improvement program success.

1. Voice of Customer/Voice of Seller insights
   • Deliver on global insights based on call data
   • Leverage the right tools for accurate assessment of call data
   • Measure adoption of sales motions at a weekly cadence and produce trend analyses at the end of each sales motion period
   • Produce clear 'so what' narratives for leaders with key findings
   • Ensure high quality analysis and reporting from regional QI and hybrid QA leads
   • Track and ensure OKR completion for global QI+QA leads
2. Performance Improvement An...