Job Description
Job Description: Quality Executive
Location: Bengaluru
Position Type: Full-time
Position Summary: We are seeking a dedicated and detail-oriented Quality Executive to join our team. The ideal candidate will have 2 to 3 years of experience in quality assurance and will play a critical role in ensuring the highest standards of service are maintained.
Key Responsibilities:
- Monitor and evaluate the quality of virtual assistance services provided to clients.
- Develop and implement quality assurance processes and procedures.
- Conduct regular audits and provide feedback to team members to ensure adherence to quality standards.
- Analyse data to identify areas for improvement and develop action plans.
- Collaborate with team leaders and managers to ensure continuous improvement.
- Handle client feedback and complaints, ensuring timely and effect...