Quality Early Detection Engineer
F
Ford Motor Company
📍 cuautitlán, cuautitlán, Mexico
Job Description
What you’ll be able to do:
- Handle and Improve main Quality metrics (R/1000, CPU, and NPS)
- Lead development of single agenda for quality including issue found in various sources (customer claims, DTC universal clock speed, quicker service fix, dealer special service handling, and warranty spend)
- Represent at various Quality forums
- Investigate, Pareto and share the highest Diagnostic Trouble Code (DTC) contributors
- Organize quality symptoms into Problem Objects that are documented, monitored and actioned in Jira 8D tools.
- Proactively identify and gather peer support to quickly solve any issues affecting customers
- Propose methods to reduce unnecessary toil and manual work related to quality escalation management
- A passion for trouble shooting and thirst for gaining a deeper understanding of multiple technologies across a complex ecosystem
- Keep a cle...