Job Description
About the Role:
As a Quality Control Specialist, you will play a key role in ensuring that banking operations, processes, products, and services consistently meet internal quality standards, regulatory requirements, and industry best practices. You will be responsible for monitoring, evaluating, and driving continuous improvements to enhance operational effectiveness, compliance, and customer experience.
Key Responsibilities
- Conduct regular reviews, testing, and quality control assessments of banking operational processes and transactions.
- Ensure compliance with internal policies, regulatory requirements, and industry standards.
- Identify operational risks, process gaps, and areas for improvement to strengthen quality and efficiency.
- Evaluate the effectiveness of procedures, workflows, and internal controls, and provide actionable recommendations.
- Investigate operational findings, process deviations, and service ...