Quality & Compliance Analyst – Elevate Customer Experience

iQor Philippines is seeking a Quality and Compliance Analyst to monitor and evaluate customer interactions, ensuring adherence to client requirements, company policies, and regulatory standards. The role identifies performance gaps and partners with operations to drive service quality and customer satisfaction.

You will conduct quality audits, provide actionable feedback, prepare reports, and collaborate with Training, Learning & Development, and Compliance teams to close gaps and support audits.