Quality Assurance Program Lead & Calibration Coach

Nysonian Inc. is seeking a dedicated QA Manager in Mexico City to lead the QA program, refine evaluation frameworks, and drive continuous improvement across customer service interactions. This role includes managing a QA team, conducting audits, and collaborating with leadership to enhance service quality.

The ideal candidate will have significant experience in customer service operations, strong analytical skills, and effective leadership abilities. Proficiency in both Spanish and English is required to ensure clear communication and coaching.