Quality Assurance & Performance Improvement Lead

Tap Growth ai is seeking a Senior QA Leader to design and drive the end-to-end quality assurance program for our call center operations in the Philippines. You will define scorecards, monitoring processes, and compliance standards to raise CSAT and SLAs while aligning with our strategic objectives.

You will mentor a team of QA managers, team leads, and analysts, manage performance, calibrate evaluators, and collaborate with Operations, Training, and IT to implement corrective actions and