Quality Assurance & Operations Excellence Specialist

About the role

Do you have a passion for service quality, continuous improvement, and making operations run better every day? As Quality Assurance & Operations Excellence Specialist at Allianz Partners in Kuala Lumpur, you will be at the heart of our service delivery — driving excellence across Complaint Management, Quality Assurance, Training, and Fraud Management. You will play a key role in ensuring consistent customer experiences, maintaining compliance with internal and regulatory standards, and delivering actionable insights that strengthen organisational performance. This is a varied, high-impact role for a detail-oriented professional who thrives in a collaborative, fast-paced environment.

Employed under: Allianz Partners Malaysia (AWP Services Sdn Bhd)

What You'll Do

Complaint Management