Quality Assurance Officer at Jubilee Insurance

Job Description

Jubilee Insurance was established in August , as the first locally incorporated Insurance Company based in Mombasa in . Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.

Quality Assurance Officer

Role Purpose

The Quality Assurance Officer plays a pivotal role in upholding and enhancing the standard of client service delivery and operational excellence within the at Jubilee Asset Management Limited. This position is tasked with designing, implementing, and monitoring robust quality assurance frameworks to ensure that all client interactions, onboarding processes, and service delivery mechanisms meet JAML’s high standards of professionalism, efficiency, and client-centricity. By conducting meticulous quality audits, analyzing client feedback, and leveraging performan...