Quality Assurance Manager (Pre-Opening) - Conrad Kuala Lumpur
H
Hilton
📍 Wilayah Persekutuan Kuala Lumpur, Malaysia, Malaysia
Job Description
**Job Identification:** 216669
**Job Category:** Administration
**Job Schedule:** Full time
The Director of Quality Excellence is the strategic and operational champion of service quality, guest satisfaction, and continuous improvement across the hotel. This role integrates data-driven insights, Lean Six Sigma methodologies, and AI-enabled tools to elevate the guest journey, ensure compliance with brand and Forbes standards, and drive sustainable performance. Collaborating closely with all departments, this leader transforms feedback into action, SOPs into excellence, and innovation into measurable results.
**Quality Governance & Compliance**
+ Lead property-wide Quality Assurance meetings, consolidate findings from audits, Forbes criteria, and brand standards.
+ Conduct regular audits and walkthrough; assign and track corrective actions with departments heads.
+ Ensure full compliance with Hilton Brand Standards and Forbes Travel Guide criteri...
**Job Category:** Administration
**Job Schedule:** Full time
The Director of Quality Excellence is the strategic and operational champion of service quality, guest satisfaction, and continuous improvement across the hotel. This role integrates data-driven insights, Lean Six Sigma methodologies, and AI-enabled tools to elevate the guest journey, ensure compliance with brand and Forbes standards, and drive sustainable performance. Collaborating closely with all departments, this leader transforms feedback into action, SOPs into excellence, and innovation into measurable results.
**Quality Governance & Compliance**
+ Lead property-wide Quality Assurance meetings, consolidate findings from audits, Forbes criteria, and brand standards.
+ Conduct regular audits and walkthrough; assign and track corrective actions with departments heads.
+ Ensure full compliance with Hilton Brand Standards and Forbes Travel Guide criteri...