Quality Assurance Manager - Call Center Performance

iQor in Talisay, Batangas is seeking a Quality Assurance Manager to oversee contact center quality assurance programs. The role focuses on establishing standards for customer interactions, leading call quality supervisors, and driving continuous improvement within the team.

The ideal candidate will have over 5 years of experience in a call center environment and at least 2 years managing call quality supervisors. A high school diploma or equivalent is essential. Join us to enhance our quality assurance programs and contribute to our commitment to customer satisfaction.