Quality Assurance Analyst – Elevate Customer Experience

IntouchCX in Pampanga is seeking a Quality Assurance Analyst to monitor the daily performance of Customer Service Representatives. The role involves coaching, reporting, and evaluating various contact methods, ensuring quality service delivery.

The ideal candidate has a high school diploma, 1-2 years' experience in quality assurance, and intermediate knowledge of MS Office applications. Flexibility to work various shifts is also needed.