Quality Analyst: Client-Facing QA & Process Improvement

TaskUs Outsourcing Philippines, Inc. is seeking a Quality Analyst to serve as the go-to person for teammates and clients, analyzing and resolving back-end issues. The role focuses on maintaining the quality of teammates' work and ensuring compliance with established processes.

Responsibilities include preparing performance reports, escalating issues to management, and holding calibration sessions. Candidates should possess strong communication skills and an understanding of customer service practices.