QA Strategy & Performance Improvement Lead

Ubiquity is seeking a senior Quality Assurance leader to design and drive an end-to-end QA program for the call center, establishing KPIs and driving continuous improvement. You will lead a team of QA managers, analysts, and trainers, coordinating with Operations, Training, and IT to implement corrective actions and ensure compliance with industry standards.

The role requires strategic thinking, strong communication, and the ability to engage senior leadership across geographies.