QA Leader: Call Center Quality & Coaching

MCI is seeking an Experienced QA Supervisor to lead quality assurance efforts across multiple BPO campaigns in San Fernando, La Union. In this role, you will supervise QA analysts, ensuring compliance with client standards and driving continuous improvement in service quality.

The ideal candidate has a strong analytical background, with a minimum of 3 years of QA experience in a BPO and at least 1 year in a supervisory role. Competitive compensation and comprehensive benefits are offered.