QA Lead: Call Center Quality & Coaching

iQor CXBPO is seeking a QA Supervisor to oversee day-to-day QA operations for call center agents in Batangas, Philippines. You will mentor, coach and evaluate QA performance, ensuring call quality and policy adherence while driving improvements across business units.

The role requires several years of call center experience, strong coaching skills, and a focus on customer experience, with responsibilities spanning monitoring, data analysis, and cross-team collaboration.