Q2 Customer Service Representative - The Garden

Job Description

We are seeking a bilingual Customer Service Representative to handle inbound and outbound calls, providing timely and accurate information while ensuring customer satisfaction. The role requires strong verbal and written communication skills in English and a commitment to professional standards.

• Receive inbound and/or place outbound calls.
• Maintain Good Customer Satisfaction and Experience.
• Handle calls professionally based on the Quality Guidelines set by the Client.
• Serve as the main point of contact for customers via phone, email, chat, or in‑person channels.
• Provide timely and accurate information regarding products, services, and company policies.
• Handle customer inquiries, concerns, and complaints with professionalism and empathy.
• Troubleshoot and resolve issues by investigating problems and offering effective solutions.
• Document customer interactions and update systems with ...