Pursuit Guest Experience Leader
P
Pursuit Collection
📍 banff, division no. 15, Canada
Job Description
Shape unforgettable guest experiences as a Guest Experience Supervisor at Pursuit. Drive operational excellence while leading teams to create memorable adventures in stunning locales.
Join Pursuit as a Guest Experience Supervisor to ensure outstanding service delivery across transportation operations. This key role includes coaching, training, and performance evaluations to align team members with company values. Work closely with cross-functional leaders to maintain high quality standards.
Key Responsibilities:
• Guide Guest Experience staff to provide engaging interactions
• Manage recruitment and training efforts to support team growth
• Oversee daily operations and ensure service consistency
• Serve as the main contact for guest service issues
• Monitor performance against operational and financial targets
Requirements:
• Background in hospitality, tourism, or customer service
• Experience leading diverse teams of 40 staff members
• Excellent commun...
Join Pursuit as a Guest Experience Supervisor to ensure outstanding service delivery across transportation operations. This key role includes coaching, training, and performance evaluations to align team members with company values. Work closely with cross-functional leaders to maintain high quality standards.
Key Responsibilities:
• Guide Guest Experience staff to provide engaging interactions
• Manage recruitment and training efforts to support team growth
• Oversee daily operations and ensure service consistency
• Serve as the main contact for guest service issues
• Monitor performance against operational and financial targets
Requirements:
• Background in hospitality, tourism, or customer service
• Experience leading diverse teams of 40 staff members
• Excellent commun...