The Company
Our client is a large healthcare organisation providing a range of healthcare services across Melbourne.
Lead an end-to-end review of client referral and onboarding processes across the organisation.Map current-state processes, identify inefficiencies, duplication, and bottlenecks across the customer journeyPartner with the CEO and executive leadership team to design a streamlined, scalable customer service and onboarding modelDrive process improvement initiatives to enhance service delivery, turnaround times, and overall customer experienceAnalyse data and workflows to identify opportunities for automation (including the use of appropriate artificial intelligence) and systems enhancementsDesign clear roles, responsibilities and governance arrangements.Work closely with frontline teams to understand pain points and embed new ways of workingLead change management activities, ensurin...