Job Description
Are you passionate about helping others and making a direct impact in senior's lives? We’re seeking a Project Coordinator to ensure our clients receive the highest level of care and attention throughout their assessment journey. You’ll play a critical role in bridging the gap between our automated system and the clients we serve.
This is a hybrid role based in Austin, Texas.
Key Responsibilities
- Collaborate with internal teams (Product, GTM, Operations) to drive process improvement and maintain a high standard of customer care.
- Bring a tech-savvy mindset to identify, troubleshoot, and resolve issues efficiently, supporting both operational and technical aspects of the role.
- Hands on review of calls between clients and our virtual assistant to identify issues or missed opportunities for scheduling assessments.
- Interface directly with clients via phone in a friendly and professional manner to c...