Program Specialist (Rotating Shift)

Responsibilities

• Manage the centralized mailbox and monitor incoming requests.
• Assess, categorize, and prioritize tickets based on urgency, risk, and service level requirements.
• Identify the appropriate owner and assign tickets to Program Coordinators.
• Maintain work instructions, SOPs, trackers, templates, and process references to support consistent execution.
• Extract scheduled reports and coordinate assignment to Program Coordinators.
• Manage critical issues and escalations requiring immediate attention.
• Collaborate with team leaders and other specialists to support smooth operations and timely issue resolution for contractors and suppliers.

Required Skills & Experience

• 1–2 years of experience in contingent workforce management, MSP, HR operations, customer support, shared services, workforce administration, or ...