Job Description
Purpose Of The Role
Program Consultants work within the Patient Care team to provide motivational and health related information and/or supportive care to patients enrolled into our support programs. You are expected to optimise the time patients engage with the program to provide an excellent patient /customer service experience and meet service levels and standards.
What You’ll Do
- Provision of personalized patient case management which include, but not limited to, health coaching on disease/treatment related information/education, following up with patient on treatment regime, and ensuring patient is submitting relevant program document on a timely basis.
- Making of scheduled outbound calls to enrolled patients and from time to time and answering of inbound calls and attend to FAQ-related enquiries
- Assist in ensuring that programs are delivered within the appropriate service levels and standards including, but not limited to,...