Job Description
Description
We are seeking a Program Manager for our Amazon Logistics (AMZL) Last Mile Delivery Experience Team.
The successful candidate has last mile logistics experience, an interest in and ability to work and think analytically, and manage all the aspects of multi-disciplinary projects, processes and programs.
Key job responsibilities
Become an subject matter expert for AMZL and customer service processes and systems
Conduct root cause analysis, define corrective actions and ensure they are completed. Dive deep on executive escalations. Produce white papers and present to senior management. Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms.
Deliver end-to-end continuous improvement programs, projects and initiatives. Develop and produce metrics and reports leading to performance improvement. Lead Kaizens or a...
We are seeking a Program Manager for our Amazon Logistics (AMZL) Last Mile Delivery Experience Team.
The successful candidate has last mile logistics experience, an interest in and ability to work and think analytically, and manage all the aspects of multi-disciplinary projects, processes and programs.
Key job responsibilities
Become an subject matter expert for AMZL and customer service processes and systems
Conduct root cause analysis, define corrective actions and ensure they are completed. Dive deep on executive escalations. Produce white papers and present to senior management. Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms.
Deliver end-to-end continuous improvement programs, projects and initiatives. Develop and produce metrics and reports leading to performance improvement. Lead Kaizens or a...