Program Manager - IAHQ

About the role

Our Program Managers are responsible for all interactions with participants from the moment they first make an inquiry or submit an application through to the completion of their travel. Program Managers become the single point of contact, helping participants find the program that is right for them and supporting their preparations for the unique and exciting experience of a program abroad. Our participants come from all over the world, primarily the US and Europe, so all customer interactions are online or over the phone. As well as looking after participants, Program Managers also manage their own portfolio of programs, owning relationships with local program operators. They work closely with teams around the world to maintain program quality and performance, coordinate arrivals, and ensure our programs continue to deliver impact for both participants and the local communities they support.

Key responsibilities

• All pre‑application c...