Program Manager I, Sales Tech

Job Overview

Expedia Cruises is seeking a Program Manager to support our Sales Technology strategy and drive adoption across our cruise business and network of 270+ travel agencies and 7,500+ Vacation Consultants.

In this role, you will bridge business needs and our technology stack—including our CRM platform, lead management system, IVR phone system, and outbound sales prospecting tools—to align strategy, manage data integrity, and provide ongoing support and training.

Responsibilities

• Be the subject matter expert for Sales Technology platforms, including CRM, lead management, IVR system, outbound sales prospecting, and related integrations.
• Develop and align CRM strategy with broader business needs and sales objectives.
• Support adoption and implementation of the new CRM platform, including migration coordination, change management, training delivery, and ongoing support across stakeholders.
• Own contact management s...