Job Description
ABOUT SONATA SOFTWARE
Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.
About role:-
This role is critical to scaling Priority Community Support (PCS) and advancing:
- Support efficiency and case deflection
- Engineer productivity and throughput
- Customer experience through faster, high-quality resolutions
- Adoption of AI and community-led support at scale