Job Description
Primary Care Alberta (PCA) has an exciting opportunity to shape how people experience primary care across Alberta. As Lead, Patient & Provider Experience, you will lead high-impact engagement and communication strategies that strengthen trust, elevate voices, and drive meaningful system transformation. Reporting to the Executive Director, Communications & Engagement, you will influence how PCA connects with patients, providers, staff, and communities—ensuring every interaction reflects transparency, inclusion, and a commitment to better health outcomes. Your leadership will advance a patient- and provider-centered approach, embedding engagement at the heart of care design, service delivery, and organizational decision-making. You will play a critical role in guiding complex, province-wide initiatives, providing strategic counsel to senior leadership, and shaping reputation, change, and stakeholder engagement strategies during a time of significant evolution in the healthcare syst...