Program Manager Airport Business Area

Program Manager

The Program Manager provides leadership and oversight to service options in the community. Providing overall care and support, the Program Manager will nurture and develop relationships with the individuals and internal and external support networks.

Responsibilities

• Oversee daily operations and ensure quality service delivery
• Supervise, support, and mentor staff
• Manage staff scheduling, attendance, and shift coverage
• Coordinate staff onboarding, training, and performance evaluations
• Ensure high standards of client care and client-centered service
• Address employee relations issues, coaching, and progressive discipline
• Respond to incidents, concerns, and crisis situations professionally
• Ensure compliance with organizational policies, safety standards, and regulations
• Maintain accurate documentation, reports, and communication records
• Foster a positive, res...