Job Description
Mission of this role
As Professional Services Team Lead, you lead the team responsible for onboarding, training and technical implementations that help customers successfully adopt Rentman. You combine operational leadership with hands‑on delivery and you play a direct role in growing Professional Services as a revenue‑generating part of the business. You sit within the Customer Experience team and report to the Head of CX.
You manage the PS delivery pipeline together with Sales and Customer Success, balancing customer impact with team capacity. Customer Success Managers own the customer relationship and project ownership and you make sure PS delivers within that framework. You work closely with Sales on planning new PS opportunities, with Support and Technical Support on complex operational issues and with Product on technical limitations and solution development. When capacity requires it, you step in yourself as consultant or trainer.