Professional 1, Information Technology

• Job Type (exemption status): Exempt position - Please see related compensation & benefits details below
• Business Function: Information Technology
• Work Location: Sarawak Kuching Office--LOC_HGST_MYS1

Job Description

The Professional 1, Information Technology role is a critical position responsible for maintaining and optimizing the organization's IT infrastructure and operations. The incumbent will be entrusted with the following key responsibilities:

• Oversee and maintain mission-critical IT operations for desktop, laptop, printer, and user support systems at the designated site.
• Ensure strict adherence to IT Service Level Agreements (SLAs) by providing expeditious incident resolution and service request fulfillment.
• Implement and uphold IT Incident Management protocols, including timely escalation of critical issues when necessary.
• Conduct comprehensive monitoring and reporting of IT service perf...