Production Support

Key Responsibilities:

Monitor and operate IBM i (AS400) systems to ensure optimal performance and availability

Execute, monitor, and troubleshoot batch jobs and automated schedules using scheduling tools

Ensure jobs run within defined SLAs and escalate issues promptly when deviations occur

Perform daily operational tasks such as system checks, backups verification, and job restarts

Respond to system alerts, incidents, and operational issues according to SOPs

Coordinate with application, infrastructure, and support teams during incidents or maintenance activities

Maintain and update operational documentation, run books, and shift handover reports

Support planned system maintenance, upgrades, and disaster recovery activities

Follow security, compliance, and change management procedures

Provide shift coverage as required (including nights, weekends, or holidays, if applicable)