Production Support Manager

If you're looking for a career where you can make a real impression, join our Global Service Center (GSC)
- HSBC and discover how valued you'll be.
We are currently seeking an experienced professional to join our team in the role of
**Production Support Manager**
**Role purpose**
**Main activities**:
- In the Individual Contributor role, the individual will:
- Day-to-day support in FTP North America production systems.
- Knowledge of Incident management, problem management, root cause analysis, resolution and reporting.
- Follow up with local and Core teams on source system processing.
- The nature of the role may require a close working contact with Regional IT and CTO colleagues across the Group, globally.
- Providing production updates in daily turnover calls.
- Experience working in Control-M/UNIX is mandatory and knowledge on Datastage/Peoplesoft will be added advantage.
- Individual will be responsible for vulnerability manag...