Production Support Engineer (Java-Based Applications)

Key Responsibilities:

• Provide Level 1.5 and Level 2 support for mission-critical production systems in a 24x7 environment.
• Perform incident management, problem resolution, and root cause analysis for issues across applications, middleware, OS, and database layers.
• Support Java/J2EE-based applications deployed on Linux (RHEL) environments.
• Write, maintain, and optimize SQL scripts, stored procedures, and shell scripts for data extraction, transformation, and process automation.
• Execute and validate production deployments during approved green zones or scheduled windows.
• Maintain SLAs, track KPIs, and work with SRE/dev teams to ensure system availability and reliability.
• Work closely with application development, QA, infrastructure, and business teams to triage and resolve issues.
• Create and maintain detailed documentation of SOPs, known errors, and runbooks.
• Pe...