Product Sustenance Engineer

Eurofins

📍 Heredia, Heredia Province, Costa Rica

Full-time Computer Occupations

Job Description

Job Description
Job Description
Responsibilities:
The position is for an operational (run) group. Support engineers will respond to incidents and as well as handle support requests for a variety of technologies related to eESB (Eurofins Enterprise Service Bus ) services over cloud architecture
Support engineers will also have project responsibilities (i.e. executing on the improvements and automation identified by them or others on the team) and will own small projects within their respective area.
As a queue owner, support engineers will be responsible for the general health of the queue (resolving tickets, identifying trends, finding the technical cause of problems) as well as recommending and implementing process / system changes to eliminate incoming workload, optimizing team process, diagnosing problems to the root cause and resolving them, and escalating where appropriate.
Regular business hours schedule Mo...
        

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Job Details

Location Heredia, Heredia Province

Job Type Full-time

Category Computer Occupations

Posted June 22, 2026

Deadline August 01, 2026