Product Support Specialist – WhatsApp & Conversational UX
W
Watu
📍 nairobi, nairobi area, Kenya
Job Description
Position Title: Product Support Specialist – WhatsApp & Conversational UX
Reporting to: Product Partnerships Manager
Department - Product
Location: Nairobi, Kenya
What you will do:
As a Product Support Specialist – WhatsApp & Conversational UX, you’ll work closely with the Product Partnerships Manager to ensure our conversational journeys (e.g., onboarding flows, support bots, reminders) are smooth, effective, and continuously improving. Your job will be to monitor and test live and in-development flows, track user experience performance, escalate issues, and contribute to optimizing our WhatsApp and live chat interfaces.
This is not a technical development role—but it is hands-on and detail-oriented. You’ll use Infobip’s platform to test, QA, and improve experiences deployed on WhatsApp and embedded live chat.
Responsibilities:
Conversational UX Monitoring
Regularly test and review WhatsApp journeys and live chat scripts for clarity, flow, and funct...
Reporting to: Product Partnerships Manager
Department - Product
Location: Nairobi, Kenya
What you will do:
As a Product Support Specialist – WhatsApp & Conversational UX, you’ll work closely with the Product Partnerships Manager to ensure our conversational journeys (e.g., onboarding flows, support bots, reminders) are smooth, effective, and continuously improving. Your job will be to monitor and test live and in-development flows, track user experience performance, escalate issues, and contribute to optimizing our WhatsApp and live chat interfaces.
This is not a technical development role—but it is hands-on and detail-oriented. You’ll use Infobip’s platform to test, QA, and improve experiences deployed on WhatsApp and embedded live chat.
Responsibilities:
Conversational UX Monitoring
Regularly test and review WhatsApp journeys and live chat scripts for clarity, flow, and funct...