Product Support Specialist

JCB

📍 Uttoxeter, England, United Kingdom

Full Time Computer Occupations

Job Description

for our Careers & Life at JCB pages


About the role:


We’re looking for an enthusiastic and technically minded Product Support Specialist to join our team at the JCB World Parts Centre. In this role, you'll play a key part in supporting product quality, customer satisfaction and continuous improvement across our parts operation. 


You'll work closely with customers, engineering teams and wider business functions helping to ensure that our products consistently meet the high standards expected of the JCB brand. This is an exciting opportunity for someone with strong analytical ability, technical expertise, and a passion for delivering excellent customer outcomes. 

What does this role involve day to day?

  • Working closely with engineering, purchasing and quality teams to help investigate and resolve technical issues. 

  • Preparing and analysing failure and warranty data to support product quality and reliability im...
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