Product Support Specialist (Sage Intacct)
S
Sage
📍 Newcastle, United Kingdom, United Kingdom
Job Description
We are looking for a proactive, customer focused individual to join our Sage Intacct support team, this is a hybrid role 3 days in our Newcastle HQ
Be part of a high performing team that drives innovation, solves real-world issues, and makes a difference every day.
Job purpose:
To deliver exceptional support experiences to medium and strategic customers and partners each representing potential value in excess of £1M by resolving queries efficiently and accurately.
The Support Specialist plays a critical role in shaping the overall customer experience and has a direct impact on retention and growth by resolving 90% of incoming cases, managing complex issues confidently, and building trusted, long-term relationships.
This is a global role, supporting a diverse portfolio of customers and partners across multiple regions, requiring adaptability to different accounting practices, time zones, and business cultures.
The Specialist builds trusted...
Be part of a high performing team that drives innovation, solves real-world issues, and makes a difference every day.
Job purpose:
To deliver exceptional support experiences to medium and strategic customers and partners each representing potential value in excess of £1M by resolving queries efficiently and accurately.
The Support Specialist plays a critical role in shaping the overall customer experience and has a direct impact on retention and growth by resolving 90% of incoming cases, managing complex issues confidently, and building trusted, long-term relationships.
This is a global role, supporting a diverse portfolio of customers and partners across multiple regions, requiring adaptability to different accounting practices, time zones, and business cultures.
The Specialist builds trusted...