Product Support Specialist

The Product Support Specialist plays an important role in supporting customers to achieve maximum value from Copley Scientific products. This includes ensuring users have a clear understanding of their equipment and are confident in its application.

This position combines technical expertise with customer engagement. The successful candidate will be responsible for the installation of complex equipment and systems at customer sites, including IQ and OQ validation, ensuring all activities are delivered to a high standard. In addition, they will design and deliver structured training programmes, both in person and online, for customers, distributors, and internal stakeholders.

The Product Support Specialist will also work collaboratively across the business, supporting the Business Development team with product demonstrations and partnering with the Marketing team to develop high-quality supporting materials.

This role would suit an individual who is technic...