Product Support Specialist II
S
Signature Aviation
📍 Longmont, CO, United States
Job Description
General Purpose of the Job: Provide technical product support for proprietary hardware and software of our point of-sale terminal system, the QTpod M4000, via phone, email, and teleconference support.
Essential Duties and Responsibilities: • Provide technical product support to our customers and product distributors. • Provide testing and validation of proprietary hardware and software as needed. • Assist customers with and train customers to use our online cloud-based terminal configuration and transaction monitoring software, Siteminder. • Troubleshoot complex technical issues to achieve resolution in a timely and efficient manner; potentially, this may require contacting part manufacturers or consulting with colleagues on a best-fit solution. • Analyze proprietary system logs to pinpoint root causes of customer issues. • Open, track and close work orders, ensuring issues are accurately documented. • Provide necessary documentation for shipping/receiving of repair/replacemen...
Essential Duties and Responsibilities: • Provide technical product support to our customers and product distributors. • Provide testing and validation of proprietary hardware and software as needed. • Assist customers with and train customers to use our online cloud-based terminal configuration and transaction monitoring software, Siteminder. • Troubleshoot complex technical issues to achieve resolution in a timely and efficient manner; potentially, this may require contacting part manufacturers or consulting with colleagues on a best-fit solution. • Analyze proprietary system logs to pinpoint root causes of customer issues. • Open, track and close work orders, ensuring issues are accurately documented. • Provide necessary documentation for shipping/receiving of repair/replacemen...