Product Support Specialist, Enterprise Informatics (United States Remote)
Philips
📍 United States, United States, United States
Job Description
Job Title
Product Support Specialist, Enterprise Informatics (United States Remote)Job Description
Product Support Specialist
Join a collaborative, high-impact technical support team responsible for resolving complex product issues, driving product quality, and enabling faster customer resolution through expert knowledge and escalation handling.
Your role:
Deliver expert-level technical support to internal teams and B2B customers by identifying root causes and coordinating resolutions through cross-functional collaboration.
Act as a key escalation point, managing issues from initial assessment through resolution and root cause analysis, ensuring corrective actions are implemented to prevent recurrence.
Partner with Market Technical Support Specialists (TSS) and Field Service Engineers (FSEs) to share knowledge and drive faster customer issue resolution through t...