Product Support Specialist - EMEA & US Shift
C
Cornerstone onDemand
📍 Hyderbad, India, India
Job Description
**Product Support Specialist - L1 | Hyderabad | EMEA & US Shift**
The Product Support Engineer is part of the Global
Customer Support Team, responsible for providing Level 1 support to clients on
the Cornerstone OnDemand products. Product Support Engineer works via telephone
and electronic communication (CRM) with clients to acknowledge, analyse, and
resolve complex application software related questions and troubleshoot issues
encountered in applications. This position requires a hands-on individual, who
can passionately and patiently educate our clients on, how our product is
designed to work, and excels in problem solving skills, has eagerness to learn
and brings customer centric mindset.
**In this role you will…**
Provide day to day functional and technical software application support in a 24x7 environment to our clients including functionality testing and troubleshooting as needed.
Ensure proper, timely, and ongoing follow-up ...
The Product Support Engineer is part of the Global
Customer Support Team, responsible for providing Level 1 support to clients on
the Cornerstone OnDemand products. Product Support Engineer works via telephone
and electronic communication (CRM) with clients to acknowledge, analyse, and
resolve complex application software related questions and troubleshoot issues
encountered in applications. This position requires a hands-on individual, who
can passionately and patiently educate our clients on, how our product is
designed to work, and excels in problem solving skills, has eagerness to learn
and brings customer centric mindset.
**In this role you will…**
Provide day to day functional and technical software application support in a 24x7 environment to our clients including functionality testing and troubleshooting as needed.
Ensure proper, timely, and ongoing follow-up ...