Job Description
Join Toromont Cat as a Product Support Manager in Timmins, ON, and drive operational excellence in after-sales service support. Ensure success through quality service and efficient process management.
In this full-time, permanent role, you will oversee technicians, manage service delivery, and coordinate administrative processes. Your leadership will be vital in implementing continuous improvements that align with business objectives. This position demands exceptional communication skills and strong analytical abilities to enhance service quality and profitability.
Key Responsibilities:
• Oversee compliance with CSAs and manage warranty claims
• Coordinate with Service Administration for technician support
• Deliver technical support and lead training initiatives
• Drive strategic projects for operational improvements
• Analyze data to identify trends and implement solutions
Requirements:
• Bachelor’s degree in Business Administration or Engineering
• 5-8 ...
In this full-time, permanent role, you will oversee technicians, manage service delivery, and coordinate administrative processes. Your leadership will be vital in implementing continuous improvements that align with business objectives. This position demands exceptional communication skills and strong analytical abilities to enhance service quality and profitability.
Key Responsibilities:
• Oversee compliance with CSAs and manage warranty claims
• Coordinate with Service Administration for technician support
• Deliver technical support and lead training initiatives
• Drive strategic projects for operational improvements
• Analyze data to identify trends and implement solutions
Requirements:
• Bachelor’s degree in Business Administration or Engineering
• 5-8 ...