Job Description
Lead service excellence as a Product Support Manager at Toromont Cat in Timmins, ON. Oversee operational efficiencies while enhancing customer satisfaction in a full-time, permanent role.
As a key member of Toromont Cat, you'll ensure effective after-sales support for the premium Caterpillar brand. Your leadership will drive compliance with CSAs, manage warranty claims, and support service technicians with timely dispatch and technical training. This role is pivotal in leading strategic projects and optimizing operations for improved service delivery.
Key Responsibilities:
• Manage warranty claims and service systems efficiently
• Provide operational support to service technicians
• Plan and execute technical training programs
• Analyze operations data and implement corrective actions
• Lead, motivate, and develop the support team
Requirements:
• Bachelor’s degree in Business Administration or Engineering
• 5-8 years of leadership experience in product sup...
As a key member of Toromont Cat, you'll ensure effective after-sales support for the premium Caterpillar brand. Your leadership will drive compliance with CSAs, manage warranty claims, and support service technicians with timely dispatch and technical training. This role is pivotal in leading strategic projects and optimizing operations for improved service delivery.
Key Responsibilities:
• Manage warranty claims and service systems efficiently
• Provide operational support to service technicians
• Plan and execute technical training programs
• Analyze operations data and implement corrective actions
• Lead, motivate, and develop the support team
Requirements:
• Bachelor’s degree in Business Administration or Engineering
• 5-8 years of leadership experience in product sup...