Job Description
Job Description
Position : Product Support Engineer
Location : Surat, GJ (Onsite)
Education Required : BE/BTech in CS/IT
Experience Range : 1 - 3 Years
Key Responsibilities
Monitor production systems and proactively identify service issues.
Analyze application, infrastructure, and service logs to troubleshoot incidents.
Perform root cause analysis (RCA) and work with engineering teams to drive issue resolution.
Investigate customer-reported issues and provide timely updates and resolutions.
Collaborate with Product, Engineering, and Customer Success teams t...