Product Support Analyst (HCM)

Product Support Analyst (HCM)

Department: Customer Support

Employment Type: Full Time

Location: Manila

Reporting To: Glory Lyn Demegillo

Description

Infor are seeking a Product Support Analyst to join our Global Support team. This role is key to ensuring our customers maximize the value of Infor’s solutions. You’ll work in a fast‑paced, collaborative environment, acting as a trusted advisor and technical expert for Infor’s industry‑specific enterprise software.

A Typical Day in the Life Includes:

• Provide high‑quality technical support for Infor applications, ensuring customer satisfaction and product usability.
• Troubleshoot application issues, perform root cause analysis, and guide customers through solutions via phone, email, and web‑based tools.
• Collaborate with internal teams including Product Management, Development, and Cloud Operations to resolve e...