Product Quality Engineer
I
InDepth Engineering Solutions, LLC
📍 Toledo, Ohio, United States
Job Description
Represent “Voice of the Customer” within the Assembly Plant
Support external quality Key Performance Indicators (KPI) management for achieving targets, driving improvement/corrective actions and escalation
Review warranty/Customer Quality Insight (CQI) claims daily, maintain issue stratification and maintain the portion of Warranty Wall responsible for their area.
Resolution of systemic/chronic or major quality issues (Top Warranty, Recalls, Rapid Service Update (RSU), Customer Satisfaction Notice (CSN))
Lead improvement activities in vehicle quality by addressing nonconformity to product quality targets (SCA, VLO, BSR, and TDF performance driven to assigned targets)