Product Project Manager Voicebot, Copilot & Speech Analytics - madrid

Product Project Manager Voicebot, Copilot & Speech Analytics

Modalidad: Trabajo en modo híbrido. Localización: Madrid.

Horario: De 08:00 a 17:00 Lunes a Viernes; Agosto de 08:00 a 15:00h.

Responsabilidades

• Definition & planning
• Structure initiatives and define use cases such as automation, agent assist, and analytics.
• Prioritize based on business impact and technical feasibility.
• Build and validate business cases and forecast value.
• Define roadmap, releases, and implementation plans. Coordination & delivery.
• Coordinate across Product, AI, Tech, and local teams.
• Manage backlog, risks, dependencies, and timelines.
• Ensure smooth execution and delivery.
• Oversee testing phases (unit & UAT) and ensure readiness for production environments.
• Support deployments and go-live in countries. Monitor KPIs such as automation, AHT, agent productivity, and quality. Track performan...