Product Operations Lead — Global, Agile & Impact

EY is seeking an experienced IT professional to join our Service Excellence team. You will work closely with business and technical stakeholders to understand requirements and align operations with business needs.

The role emphasizes incident management, change controls, automation, and agile project delivery, with 24/7 support experience and the ability to navigate both Agile and Waterfall environments. EY offers flexible development opportunities and a diverse, inclusive culture.