Process Specialist (ADP)

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) – Process Specialist (ADP)

Summary: Support the network through real‑time monitoring of trends, volumes, files and transactions, and react by activating the appropriate levers. Ensure all business processes are functioning as designed to meet customers and stakeholders’ needs.

General Responsibilities – Real Time Monitoring & Management

• Monitor all daily critical metrics and trigger escalation procedures when thresholds are reached to ensure operational goals are met.
• Stay on top of email, chat engagements and other public channels the team is manning.
• Maintain daily dashboards, prepare and send daily reports.
• Conduct analysis and recommend solutions to real‑time performance issues.
• Partner with global teams to ensure appropriate support and health of the network.

Incident Management

• Act as point of con...